Terms and Conditions
Last Updated: 16 October 2025
Welcome to Dhiraj Roadways. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Services
Dhiraj Roadways provides logistics, transportation, and packers & movers services across India. Service details, charges, and timelines may vary depending on customer requirements and shipment type.
2. Booking and Payment
All bookings must be confirmed through our official channels (website, phone, or office).
Payments must be made in full or as agreed prior to service execution.
Any delay in payment may result in service suspension or additional charges.
3. Goods Handling
Customers must ensure accurate information and proper packaging of goods.
Dhiraj Roadways is not responsible for damage caused by poor packaging, natural disasters, or incorrect declarations.
Fragile or high-value items must be disclosed before transportation.
4. Insurance
Insurance coverage is optional but strongly recommended.
Claims for loss or damage will be processed as per insurance policy terms.
Dhiraj Roadways is not liable for uninsured goods.
5. Delivery and Transit
Delivery timelines are approximate and may vary due to traffic, weather, or unforeseen circumstances.
We strive to deliver shipments safely and on time.
Customers must be available at the delivery location to receive goods.
6. Cancellation and Refunds
Cancellations must be made at least 24 hours before the scheduled pickup.
Refunds, if applicable, will be processed after deducting applicable service or administrative charges.
7. Prohibited Items
Customers must not transport illegal, perishable, or hazardous materials. Dhiraj Roadways reserves the right to refuse such consignments without liability.
8. Limitation of Liability
Dhiraj Roadways is not liable for indirect, incidental, or consequential damages resulting from service delays, loss, or damage beyond our control.
9. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy. We ensure data confidentiality and do not share client details with unauthorized parties.
10. Amendments
Dhiraj Roadways reserves the right to modify these Terms and Conditions at any time without prior notice. Updates will be posted on our website.
11. Contact Us
For queries or support, please contact:
Dhiraj Roadways
Kishore Ganj Chowk, Harmu Road, Ranchi
Email: dhirajroadways_kn@yahoo.co.in
Phone: +91 9431169457, 0651-2205152